The SonicWALL Annual Premium Support Program will provide you with fast, personal technical support for one year. It will allow you to keep network downtime to a minimum in the event that problems should occur by providing priority assistance from SonicWALL knowledgeable support staff who are experts at setting up the SonicWALL in even the most complex networks.
Features: · 12 hour/5 day support (6:00 am – 6:00 pm, Monday-Friday, Pacific Time) · 4 hour maximum response time · Contact SonicWALL Support through one of two dedicated formats oToll-free telephone o Web-based · Next business day, advanced-exchange hardware replacement